Privacy policy

Last update : May 7 2024

1. Context

The purpose of this policy is to protect personal information and to define how Equipe Microfix collects, uses, communicates, stores, deletes or otherwise manages it. It also aims to inform any person concerned about how Equipe Microfix processes their personal information. It also applies to the processing of personal information obtained by Equipe Microfix using technological means.

2. Application and definition

This policy concerns Equipe Microfix and all persons who act on its behalf, such as its directors, employees, consultants, volunteers or other service providers. It also applies to the Equipe Microfix website.

It concerns all categories of personal data processed by Equipe Microfix, whether it concerns the data of its current or potential customers, its consultants, its employees, its members or any other person (such as Internet users who visit its websites or others).

Personal information is defined, for the purposes of this document, as information which relates to a natural person and which allows them to be identified, directly or indirectly. This may be, for example, a person’s name, address, email address, telephone number, gender or banking information, or information related to their health, origin ethnicity, language, etc.

3. Consent, collection and usage

As part of its activities, Equipe Microfix may collect different types of information, for different purposes. The types of information that Equipe Microfix may collect, their use (or intended purpose) as well as the means by which the information is collected are indicated below.

Equipe Microfix applies the following general principles regarding the collection, use and communication of personal information:

Consent :

Equipe Microfix collects personal information directly and with the consent of the person concerned, except in legal exceptions. Consent may be implied if the individual provides their personal information after reading this policy for the purposes it indicates. This policy and its contents are available to the data subject when personal information is collected.

Collection :

Equipe Microfix only collects information that is relevant to its activities. In addition, it only collects the amount of information necessary to achieve its goal.

Equipe Microfix informs you that its services are not intended for minors, and overall, Equipe Microfix does not deliberately collect personal data relating to minors.

The personal data collected may be, but not limited to:

• Identity information (full name, birth date, SSN, etc.)
• Address
• Email
• Phone number

Possession and use :

Equipe Microfix ensures the relevance and accuracy of the information it possesses when it uses it to make a decision concerning the person concerned.

Equipe Microfix may only use personal information for the purposes mentioned here or at the time of collection. If Equipe Microfix wants to use them otherwise, it must request new consent from the person concerned, which must be explicit if the information is sensitive.

Equipe Microfix must ensure that access to personal information is restricted to employees and people within its organization who have the right to consult it and for whom this information is relevant to their professional activities.

Equipe Microfix may also obtain personal information using technological means such as web forms or cookies embedded in a website managed by Equipe Microfix.

4. Conservation and destruction of personal information

Equipe Microfix undertakes to respect the retention period of your personal information that it has established for each purpose for which it was collected, in accordance with the law. If the processing of your personal information is no longer justified by a legitimate business interest, we will erase or anonymize it, or if this is not feasible (for example, if your personal information is archived in backups), then we will keep your personal information secure and prevent it from being used until it can be erased.

5. Your rights

To exercise their rights of access, rectification or withdrawal of consent, the person concerned must send a written request to the personal information protection manager of Equipe Microfix, at the email address mentioned in the last section of this policy.

Under the law, the persons concerned may request from Equipe Microfix access to their personal information and its correction if it is erroneous, incomplete or ambiguous. They may also demand that any personal information concerning them that is kept by Equipe Microfix be deleted.

The person responsible for the protection of personal information at Equipe Microfix is ​​required to respond in writing to these requests within 30 days following the date of receipt of the request. Any refusal must be explained and supported by the applicable legal provision. In these cases, the response must mention the remedies provided by law and the time limit for using them. The manager must accompany the applicant to make him understand the refusal if necessary.

Subject to applicable legal and contractual restrictions, data subjects may withdraw their consent to the communication or use of the information collected.

Equipe Microfix also allows them to know what personal information it holds on them, for how long it is kept and to have a copy of it.

6. Complaint handling

Any person who wishes to make a complaint relating to the application of this policy or, more generally, to the protection of their personal information by Equipe Microfix, must do so in writing by contacting the person responsible for the protection of personal information at the email address indicated in the last section of this policy.

Equipe Microfix asks the complainant to provide their name, contact details, including a telephone number, as well as the subject and reasons for their complaint, being specific enough so that it can be examined. Equipe Microfix undertakes to respect the confidentiality of any complaint received and to provide a response within 30 days.

7. Data hosting

Your personal information is currently hosted in Quebec (Canada), but some information may be hosted in the United States by service providers. Your personal information hosted in the United States is governed by other rules for the protection of personal information, since it is subject to local laws in force and may be communicated to governments, courts or supervisory or regulatory authorities of this country, in accordance with these laws.

8. Data security

Equipe Microfix cares about protecting the personal information it processes, and takes appropriate security measures to this end. Despite our efforts, we cannot promise or guarantee that your information shared with Equipe Microfix will be completely protected or that your information on the Platform will not be exposed, revealed, altered or deleted following the violation of any of our physical, administrative or technical measures.

As indicated above regarding the restriction of access to personal data, Equipe Microfix has adopted appropriate measures to limit the rights of use of its information systems so that only employees who need them are authorized to access it.

9. Privacy policy approval and updates

This policy is approved by the personal information protection manager of Equipe Microfix. It may be amended from time to time to maintain compliance with the law and to reflect any changes to the process for collecting personal information.

10. Contact

Si vous avez des questions ou des préoccupations concernant notre politique de confidentialité, ou souhaitez exercer l’un ou l’autre des droits mentionnés dans la présente politique, veuillez contacter notre responsable de la protection des renseignements personnels en utilisant les coordonnées suivantes :

Responsable de la protection des renseignements personnels